FieldProof

Frequently Asked Questions

Q: Where do managers access the technician job folders?
A: Every job folder created by a technician is automatically mapped and shared directly to the manager's email address, allowing seamless access to the files right from their shared drive.
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Q: Can technicians upload photos from their personal phone gallery or local drives?
A: No. To maintain 100% data integrity and eliminate project liability, FieldProof does not allow external uploads. Photos must be captured live, on-the-spot through the secure in-app camera to guarantee fraud-proof verification.
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Q: Can managers view field photos before a job is officially submitted?
A: Yes! Every photo captured by a tech pins instantly to the live tracking map in real time for immediate verification by both the manager and tech. Once the job folder is officially submitted, the photos move to your permanent secure storage and clear off the active map dashboard.
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Q: Can technicians view their own historical job folders?
A: Absolutely. Technicians maintain full project transparency and can view every single job folder they have created and archived directly within their side of the application.
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Q: Is there an upload cap on the number of photos per job?
A: No. FieldProof features a rapid, uncapped upload engine. Technicians can effortlessly bundle 20+ meta-tagged field photos into a single job folder with zero processing lag or file restrictions.
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Q: What are the technician seat limits for a manager's account?
A: You can scale your crew infinitely. Every new account includes 2 free startup technician seats out of the box. Beyond that, you simply scale your crew capacity by purchasing additional operational licenses on a flexible monthly, 6-month, or yearly tier.
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Q: How much secure storage space does our team get?
A: Your core operations tier includes up to 2TB of high-capacity secure storage. For rapidly scaling operations that require extra archival space, additional storage expansions will be available natively very soon.
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Q: Do photos taken in the app save directly to the device's local camera roll?
A: No. To protect client privacy and keep personal phone storage clear, FieldProof securely isolates, organizes, and locks all field media directly within the encrypted app cloud ecosystem.
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Q: What devices are supported, and how do my technicians download the app?
A: FieldProof is a fully web-based platform accessed via a secure web link (HTTPS). It is 100% compatible with all devices—including laptops, PCs, tablets, and smartphones across all operating systems (iOS, Android, Windows, and Mac). It can be used directly on your computer or instantly saved to any mobile device right from your browser as a secure, lightweight app. No clunky App Store downloads or manual updates required!